Ben Balmaceda

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Activity overview

Latest activity by Ben Balmaceda
  • Ben Balmaceda created an article,

    Video Enhance AI output has out-of-sync audio

    After rendering your video in Video Enhance AI as an mp4 file, if your audio is out of sync, this indicates that your source video is running at a variable framerate. A variable framerate causes so...

  • Ben Balmaceda created an article,

    Video Enhance AI Frequently Asked Questions

      Table of Contents What is Video Enhance AI? What is the minimum hardware requirement for Video Enhance AI? Can Video Enhance AI work on Macs? Can I buy one and run it on both Mac and Windows? C...

  • Ben Balmaceda created an article,

    Mac OS Unidentified Developer Prompt

    Depending on your Mac OS security settings, your Topaz Labs app installation may be interrupted by a window that looks like this: To open our apps regardless of your security settings, follow thes...

  • Ben Balmaceda created an article,

    Troubleshooting DLL Errors

    If you're experiencing an error message similar to the following: Code execution cannot proceed because VCOMP140.DLL was not found. Or any other errors that include a missing .dll file, there are...

  • Ben Balmaceda created an article,

    Refund Policy

    How to get a refund from us Topaz Labs has a 30 day, no-questions-asked refund policy. That means that you're eligible for a full refund on any of our products within 30 days after purchasing, no r...